Zilch.Social is committed to providing the best possible service to our customers; however, we have implemented a non-refundable policy to ensure transparency and fairness in our transactions. Please review the following policy:

Cancellation Policy: Cancellations will only be considered if the request is made immediately after placing the order. Please note that we may not entertain cancellation requests if the orders have already been communicated to our vendors/merchants, and they have initiated the shipping process.

​

Exemptions: Zilch.Social does not accept cancellation requests for perishable items such as flowers, eatables, etc. However, we may offer a refund or replacement if you can demonstrate that the product's quality is subpar.

Damaged or Defective Items: If you receive damaged or defective items, kindly report the issue to our Customer Service team. We will address your request once our merchant has verified the issue at their end. Please make sure to report any such issues within 7 days of receiving the products.

​

Product Discrepancies: If you believe that the product you received differs from what was displayed on our site or doesn't meet your expectations, please notify our customer service within 7 days of receiving the product. Our Customer Service Team will thoroughly investigate your complaint and make an appropriate decision.

Manufacturer Warranties: For products covered by manufacturer warranties, please refer any issues directly to the respective manufacturer.

​

Refunds: If a refund is approved by Zilch.Social, please allow 6-8 days for the refund to be processed and credited to your account.

​

We appreciate your understanding of our non-refundable policy, which allows us to maintain the highest standards of service. If you have any questions or concerns, please do not hesitate to contact our Customer Service team for assistance.

 

Exemptions: Zilch.Social does not accept cancellation requests for perishable items such as flowers, eatables, etc. However, we understand that clothing is a unique category. If you receive clothing items with a defect in quality, we may offer a refund or replacement. Please report any quality-related issues within 7 days of receiving the products, and our Customer Service team will promptly address your concerns.

​

Damaged or Defective Clothing: If you receive damaged or defective clothing items, please report the issue to our Customer Service team within 7 days. We will thoroughly investigate the matter and work towards a suitable resolution.

Product Discrepancies: If you believe that the clothing you received differs from what was displayed on our site or doesn't meet your expectations, please notify our customer service within 7 days of receiving the product. Our Customer Service Team will thoroughly investigate your complaint and make an appropriate decision.