Shipping and Return Policy

Shipping Information:

At Zilch.Social, we are committed to delivering your favorite clothing items with the utmost care and efficiency. Please take a moment to review our shipping policy to make your shopping experience as enjoyable as possible.

• Delivery Time:

  • The minimum and maximum delivery time for our products is estimated to be between 5 to 12 business days from the date of dispatch.

  • Please note that delivery times may vary depending on your location, local courier services, and unforeseen circumstances.

• Dispatched Date:

  • Your order will be dispatched within [X] business days from the date of purchase. You will receive a confirmation email with tracking details once your order is on its way.

• Delivery Partners:

  • We partner with reputable courier services to ensure timely and secure delivery of your purchases.

• Shipping Charges:

  • We offer [free/paid] shipping based on order value and location. Please refer to the checkout page for specific shipping details.

Return and Exchange Policy:

At Zilch.Social, we want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully:

• Returns:

  • We do not accept returns unless the item you received is defective or damaged.

  • In the event of a defective or damaged item, please contact our customer service team at [contact.zilch.social@gmail.com] within [7] days of receiving your order.

• Exchange:

  • We offer exchanges for defective or damaged items only. If you need to exchange a product, please contact us within [7] days of receiving your order.

  • To be eligible for an exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

How to Initiate an Exchange:

1. Contact our customer service team at [contact.zilch.social@gmail.com] within [7] days of receiving your order.

2. Provide your order number, a description of the defect or damage, and photographic evidence if possible.

3. Our team will guide you through the exchange process, including shipping instructions for the return.

Contact Information:

If you have any questions about our shipping and return policy, please contact us at [contact.zilch.social@gmail.com]. We are here to assist you and make your shopping experience exceptional.

Thank you for choosing Zilch.Social!